At knittersshop.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of delivery for a full refund to the original payment method or for store credit.
Returns Policy
You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging with all tags attached.
Please note that we do not accept returns for the following items:
- Gift cards
- Patterns or digital downloads
- Sale items or items marked as final sale
How to Initiate a Return
To start your return, please visit our Returns Center at knittersshop.com. You will need your order number and email address to process your return. Once your return request is approved, you will receive a prepaid shipping label to send your items back to us.
Return Shipping
We provide a prepaid return shipping label for your convenience. The cost of return shipping will be deducted from your refund if you are returning for a refund. If you are exchanging an item or requesting store credit, return shipping is free.
Refunds
After we receive and inspect your returned item, we will send you an email to notify you of its status. If your return is approved, we will automatically process a refund to your original payment method. Alternatively, you can choose to receive store credit. Please allow time for the refund to be processed and appear in your account.
Exchanges
We are happy to exchange your item for a different size or color, subject to availability. To initiate an exchange, please select the exchange option in our Returns Center. If the item you wish to exchange for is a different price, we will process a partial refund or charge the difference accordingly.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately through our Returns Center. We will gladly send you a replacement or issue a full refund, including any shipping costs.
Gift Returns
Items marked as a gift that are returned will be refunded in the form of store credit to the original purchaser. The credit will be issued after we receive the return.
Need Help?
For any questions regarding your return, please visit our Help Center at knittersshop.com where you can find answers to frequently asked questions.